Question 1

Do you only serve healthcare businesses?

Accepted Answer

No. We support healthcare practices, professional service firms, local businesses, startups, and growing organizations across many industries.

Question 2

Can you improve our existing systems?

Accepted Answer

Yes. We can optimize and manage your existing website, CRM, forms, marketing platforms, dashboards, automation systems, and business applications.

Question 3

Do you provide strategy and implementation?

Accepted Answer

Yes. We help identify the right technology, create the strategy, and manage the implementation from planning through launch.

Question 4

Can you work with our existing team?

Accepted Answer

Absolutely. We collaborate with your internal staff, developers, marketers, software vendors, consultants, and IT providers.

Question 5

How is Pelantra Tech different from a typical agency?

Accepted Answer

Most agencies hand off a project and move on. We stay on as an ongoing digital operations partner — managing your systems, tracking performance, and adjusting strategy as your business grows, not just at launch.

Question 6

What size of business do you typically work with?

Accepted Answer

Most clients range from a single-location practice to a multi-department company with 50+ employees. What matters more than size is whether you're ready to invest in a coordinated digital strategy.

Question 7

How long does a custom website take to build?

Accepted Answer

Typical timelines range from 3–8 weeks depending on scope, from a focused landing page to a full custom web application.

Question 8

Will my website be mobile-friendly and fast?

Accepted Answer

Every site we build is fully responsive, performance-optimized, and tested across devices to hit Lighthouse scores above 95.

Question 9

Do you offer website hosting?

Accepted Answer

We deploy on modern, reliable hosting infrastructure and can manage hosting on your behalf as part of an ongoing plan.

Question 10

Can you redesign our existing website instead of starting from scratch?

Accepted Answer

Yes. We regularly rebuild and modernize existing sites — preserving your existing content, SEO rankings, and brand equity while fixing performance, design, and structural issues.

Question 11

Do you build e-commerce websites?

Accepted Answer

Yes. We build e-commerce stores, from product catalogs and checkout flows to inventory-connected storefronts, on the platform that best fits your business.

Question 12

Who owns the website once it's built?

Accepted Answer

You do. Once a project is paid in full, you own the final deliverables, including the website itself and its content.

Question 13

How long does it take to see SEO results?

Accepted Answer

Most clients begin seeing measurable movement in rankings and traffic within 60–90 days, with compounding growth over 6–12 months as authority builds.

Question 14

Do you offer local SEO for small businesses?

Accepted Answer

Yes — local SEO, Google Business Profile optimization, and citation building are core parts of our SEO service for location-based businesses.

Question 15

Do you guarantee first-page rankings?

Accepted Answer

No ethical SEO provider can guarantee specific rankings — algorithms change constantly and results depend on factors outside anyone's full control. What we guarantee is a transparent, data-driven strategy with monthly reporting so you can see exactly what's improving and why.

Question 16

Will you write content for our website as part of SEO?

Accepted Answer

Yes. Content strategy and on-page optimization are core parts of every SEO engagement, targeting the keywords most likely to bring in qualified visitors.

Question 17

Which platforms do you manage for social marketing?

Accepted Answer

We manage campaigns across Instagram, Facebook, LinkedIn, TikTok, and Google Ads, tailored to where your audience actually is.

Question 18

Do you create the content, or just run the ads?

Accepted Answer

Both. Content creation, campaign strategy, and paid media management are all part of our digital marketing service.

Question 19

How do you measure whether a marketing campaign is working?

Accepted Answer

Every campaign is tied to clear, agreed-upon metrics — cost per lead, conversion rate, or revenue attributed — and reported on monthly so you always know what's driving results.

Question 20

Do you require a minimum ad spend?

Accepted Answer

Ad spend is set based on your goals and budget, not a fixed minimum on our end. We recommend a starting budget during strategy planning and adjust as we see what's working.

Question 21

What kind of automation can you build for my team?

Accepted Answer

From CRM integrations and internal dashboards to task management and client portals — if it's repetitive, we can likely automate it.

Question 22

Are your services HIPAA compliant?

Accepted Answer

We use HIPAA-conscious processes and help minimize unnecessary exposure of sensitive information. Full compliance depends on your platforms, configurations, contracts, internal policies, and operational procedures.

Question 23

Can you connect our CRM to the other tools we use?

Accepted Answer

Yes — CRM integration is one of the most common projects we build, connecting your CRM to your website, email, calendar, and other business tools so data flows automatically instead of being re-entered by hand.

Question 24

Do we need to replace our current software to work with you?

Accepted Answer

Usually not. We build around the tools you already use whenever possible, automating and connecting them rather than requiring a full switch.

Question 25

Do you offer ongoing support?

Accepted Answer

Yes. We provide ongoing maintenance, optimization, reporting, technical support, SEO improvements, marketing management, and continuous digital growth services.

Question 26

How quickly do you respond to support requests?

Accepted Answer

Ongoing management clients receive priority response times, typically within one business day for non-urgent requests.

Question 27

What happens if something breaks on our website after launch?

Accepted Answer

Ongoing management clients get proactive monitoring, so most issues are caught and fixed before they're customer-facing. If something does come up, priority support means it gets handled fast.

Question 28

Can we cancel ongoing support if we no longer need it?

Accepted Answer

Yes. Ongoing plans run month-to-month after the initial term, and you can adjust or cancel with notice as outlined in your agreement.

Question 29

How is pricing structured?

Accepted Answer

We scope every engagement around your goals — project-based pricing for websites and campaigns, and monthly retainers for ongoing SEO, marketing, or automation support.

Question 30

Do you require long-term contracts?

Accepted Answer

Most ongoing plans run on a 90-day initial term to give strategies time to work, then continue month-to-month.

Question 31

Do you offer payment plans for larger projects?

Accepted Answer

For larger custom development or automation projects, we typically split payment into milestones — a deposit to begin, a payment at key checkpoints, and a final payment at launch.

Question 32

What payment methods do you accept?

Accepted Answer

We accept bank transfer and major credit cards for both project-based work and ongoing monthly retainers.

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